Our purpose is to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfil their hopes and realise their ambitions. Our values define who we are as an organisation and make us distinctive.
We publish regularly updated information on our performance in relation to environmental, social and governance issues. This helps us understand the impact of our actions on people and the planet.
This ESG report, the third we have produced, outlines the measures we are taking to live up to our responsibilities today, and illustrates our ongoing commitment to open, honest and meaningful non-financial disclosure.
It covers a number of topics, from the way we engage with our employees and address their concerns, to our impact on the environment, and customer satisfaction across all our businesses.
HSBC's approach to ESG
- Support our own sustainable operations and help customers in their transition to a low-carbon economy
- Ensure robust climate-related risk management and maintain sustainability risk policies to cover sensitive sectors
- Foster a customer-centric approach, and act on customer feedback
- Promote diversity and inclusion of our workforce
- Maintain the highest standards of governance
- Protect our customers through Financial Crime Risk Management
We recognise our wider obligations to the communities in which we operate and understand economic growth must also be sustainable. We have taken genuine strides forward, including setting out a series of commitments to assist in the global transition to a low-carbon economy. As we recognise the increasing importance of skills in today's economy, we are looking to help people access education and training. We will continue to engage with our stakeholders, and set policies that change in line with technology, science and societal expectations.
If you are a shareholder, or are interested in becoming one, you can find out more information here from our corporate website.
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Published by Investor Relations, HSBC Holdings plc, London
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