Navigator – Now, next and how for business
Have businesses thrived or survived the COVID-19 crisis? And how will they be different in the future? Find out from thousands of business decision makers around the world.View report
Evolution not revolution
Our Resilience report in July revealed a picture of challenge and change.
Since then, we’ve surveyed more than 10,000 companies in 39 countries and territories to find out how they’re responding to the ongoing challenges and preparing for the future.
The findings in our Navigator – Now, next and how for business report reveal that most businesses are evolving rather than transforming. In doing so, they’re continuing to invest to grow – and they’re changing their mindset around what will make them successful.
How will your business rebuild beyond 2020?
Navigator – Real insights from real businesses
Preparing for a different future
Our research showed that the COVID-19 pandemic has hit some businesses harder than others. But some common themes have emerged.
- Investing to grow – even if their revenue has suffered
- Evolving their mindset rather than transforming their operations
- Entering new trade markets, not leaving old ones
- Reshaping their supply chains for security and resilience
- Recognising that sustainability is good for business as well as the planet
What can your business learn from their approach?
How will businesses build beyond 2020?
Watch the replay of our LinkedIn Live broadcast as BBC World News presenter Babita Sharma is in conversation with Barry O’Byrne, HSBC’s CEO for Global Commercial Banking, Amit Lohia, Vice Chairman of Indorama Corporation - one of the world’s largest manufacturers of fertilisers, medical gloves, and textile raw materials - and Janet Henry, HSBC’s Global Chief Economist to discuss the findings of our Navigator 2020 report, taking the pulse of businesses in a year like no other.
The majority of businesses are adapting or thriving in challenging conditions
Expectations of revenue growth over the coming year
expect growth of more than 15%
expect growth of between 2% and 15%
expect revenue to be stable
expect revenue to decline
Companies have proven remarkably resilient in weathering the turmoil brought by COVID-19. We see this shaping decisions to invest, to embrace technology, and to target future growth. They all recognise that responsibility, resilience and reputation underpin long-term success. Getting this right is challenging, but the potential commercial and societal benefits are vast.
What are your most immediate investment priorities?
The customer experience
What will be the defining characteristics of a successful business in the future?
Considering the scale of the challenge, businesses have undergone a modest level of change
have continued as before/expect to stay the same
have made short-term changes
believe the changes are permanent
have transformed forever
Where will your business look to expand in the next 3-5 years?
expand into Europe
expand into APAC
expand into North America
expand into Central / South America
expand into MENAT
Which of the following are immediate priorities for your supply chain in 2021?
use of digital/technology
suppliers with operational resilience/the ability to deliver quickly
suppliers closer to customers
suppliers in the home region
suppliers in markets with effective pandemic control mechanisms
Which aspects of sustainability are currently being measured in your company?
packaging material and waste
product safety and quality
fair treatment of employees and labour standards
tax transparency / executive salary and compensation